When a customer registers for a repair or general service, the same will be considered as a visit.

The customer has a choice to choose additional quantity of products from the list of Add-ons during sign up. The Add-ons are attractively priced to ensure customers with an additional TV, or an AC, etc. are able to buy the right plan with necessary Add-ons for their entire household.

For customers who have consumed their allotted service visits or who have not taken any Add-ons for the additional products then they can avail the services of Home Serve by paying for the service on a need basis as per the “Pay per Call” rate card.

All services carry a 30 day service warranty. If there is a repeat service fault within 30 days then the service is done once again without considering it as another service visit.

All parts carry a 30 day parts warranty. Parts warranty however does not apply to accessories, power adapters, jars, batteries, consumables like coffee filters, mesh, etc.