Home Service provides solutions for residential customers on annual plan basis. The Home Serve Plans are primarily designed to cater to residential customers. Commercial Plans are discussed and customized based on requirements.
When a customer registers for a repair or general service, the same will be considered as a visit.
The customer has a choice to choose additional quantity of products from the list of Add-ons during sign up. The Add-ons are attractively priced to ensure customers with an additional TV, or an AC, etc. are able to buy the right plan with necessary Add-ons for their entire household.
For customers who have consumed their allotted service visits or who have not taken any Add-ons for the additional products then they can avail the services of Home Serve by paying for the service on a need basis as per the “Pay per Call” rate card.
All services carry a 30 day service warranty. If there is a repeat service fault within 30 days then the service is done once again without considering it as another service visit.
All parts carry a 30 day parts warranty. Parts warranty however does not apply to accessories, power adapters, jars, batteries, consumables like coffee filters, mesh, etc.